FAQ
1. Who are wembleystadiumminicabs.com?

We are a Wembley minicab company who have been providing a service in Wembley since 1998. We have well over 100,000 satisfied clients who use us for all their transfers.

2. What type of service do we provide?

We are open 24 hours, 7 days a week and we provide transfers from anywhere in London and the surrounding counties to any of London’s 5 Major Airports – Heathrow, Gatwick, Stansted, Luton & London City Airport.

3. Is it easy to book with wembleystadiumsminicabs.com ?

It should not take you more then a couple of minutes to complete a booking with wembleystadiumsminicabs.com. If you are more comfortable using the phone you can call us on +44 (0)20 8904 1234 and we will happily take the details over the phone. The price is the same either way.

4. What areas do we cover?

We cover the whole of Wembley and all surrounding areas. We drop to all London post codes as well as the areas surrounding the Main London Orbital Motorway the M25.

5. What type of vehicles do we have?

We have a fleet ranging from standard Saloon (Sedan) cars to Estate (Station Wagons) and 7 Seaters (MPV’s). We can also provide larger vehicles for groups of up to 49 passengers if required.

6. How early do I need to book?

Generally if booking on line you are advised to book 24 hours in advance. However you can call us up to 4 hours before you need the cab and we will happily accept your booking over the phone.

7. How can I pay for the service?

You can either pay while making the booking on line by Visa, Master card, American Express, Euro Card or any other credit or Debit card. Alternatively you can pay cash to the driver on arrival at your destination.

8. Can I cancel my booking?

You can cancel a booking 4 hours prior to the booked time. If you have paid in advance you will be issued a full refund. We do not deduct any administration charges.

9. Is wembleystadiumsminicabs.com a licensed company?

By UK Laws all cab companies have to be licensed by the Public Carriage Office (Transport for London). We are licensed and our Registration number is 0335.

10. Do we operate a fixed price policy?

Yes the price quoted is the price you pay. You may however be charged extra if you have ordered the wrong vehicle type. I.e. you order a saloon and all your luggage does not fit into the boot. You would then be charged the difference of an estate car. Or if there is excessive waiting at the airport while picking you up.

11. Do I need to pay in advance?

No. You can pay the driver in cash when you reach your destination. Should you wish to pay in advance, you may do so online using your credit / debit card. We do not keep any of you card details; these are processed by Pay Pal who offers a secure service.

12. Do you charge extra on Christmas Day or New Years Day?

NO. Our price on Christmas Day and other holidays is the same as any other day. We do not charge extra on Public Holidays. The price you see on line is valid for any day of the year.

13. Will you meet us any time of the day or night?

Yes our offices are opened and manned 24 hours a day – 7 days a week including all public holidays as well as Christmas and New Years Day.

14. What if I cannot locate my driver?

In your e-mail confirmation we will give you 2 telephone numbers to call in case you don’t see your driver. The first number is our control room number which is +44 (0)20 8904 1234 and the second number is our toll free number which is 0800 052 4360. You can just go to the pay phone which is usually located near the information desk and dial this number without any coins. It is a free number and useful for visitors who are not carrying a mobile phone. We will then call the driver and send him over to you.

15. Will transfer be direct or stop on route?

You are paying for the whole vehicle and not per person. It is a private hire for you only. The vehicle will take you directly to your destination.

16. How do I know if my reservation is confirmed?

Once booked you will receive an e-mail confirming your booking. You can also call our 24 hour control room and our controllers will be happy to let you know if your booking is confirmed.

17. Can I get a receipt?

Yes if you need a receipt just ask your driver. Our drivers carry receipts in their vehicles and will be happy to give you one at the end of the journey; If paying by credit card then you can print out the Pay Pal payment receipt as your receipt.

18. Do I have to book online?

No. You can call our operators on +44 (0)20 8904 1234 and book over the phone if you find that easier.